Moffatt thinks there needs to be a shift in the mindset of some companies and how they communicate with staff.
"You can no longer bring employees to a meeting room, tell them about your policies and procedures, and quiz them. So you have to look to alternatives like e-learning platforms, where employees can watch a PowerPoint or a video and answer multiple-choice questions.
I think companies also need to be more careful about messaging. If you're issuing guidance through Microsoft Teams, or an email chain, how do you know it's all been understood by everyone the same way? You have to do a bit more checking and control than you'd normally do and here automated control checks would be the way to go.
"I think you need to move to a more structured communication style with proper checks and balances at the end, to make sure that people have understood the message loud and clear."
But Moffatt also thinks more profound changes are inevitable.
"When things return to some semblance of normal, people will have a very different view of the value of being physically in an office together. I think the idea of working from home will lose the stigma that it's not the default way of working, and you won't be measured on how much time you put in, but on the value of your contribution."
For this to work, leaders will have to abandon traditionally rigid hierarchies:
"Firms are going to have to start empowering people to make decisions at a lower level, because rigid hierarchies are too much of a bottleneck in a remote scenario. That's why they aren't getting stuff done right now. You need trust coupled with empowerment."